If you read my ’The Problem With Pink’ post you will remember my interest in, what I understand to be, amazing lenses called Oxy-Iso Lenses made by O2Amp which is part of 2AI Labs. I ordered a pair of these lenses through Amazon. I received notification from the O2Amp that they had shipped the estimated delivery date was:
Thursday, March 7, 2013 -
Tuesday, March 12, 2013
The notification included a tracking number. When I clicked on the tracking number I was informed that the delivery could not be tracked. On Wednesday March 13, 2013 I emailed the O2Amp and informed them that the lenses had not been delivered they replied-
“You are correct, you should have received your item by now. The number provided however is not traceable. More than likely the postal service lost it, is you location secure for delivery? If you don’t receive it this week please let us know and we’ll send you another pair.”
On March 17, 2013 I emailed O2Amp again-
“The week ended and I still have not received the lenses. I live in a single family residence, my mail box is beside my front door and, being retired, I’m almost always home when the mail is delivered so the location is about as secure as it can be. We have never had boxes, or any kind of delivery stolen.”
I got a reply on the 18th-
“We will put another pair in the mail for you today. Hopefully they won’t be lost in the mail this time.
Thank you for your patience
I did not receive a tracking number or any notification when the second pair of lenses were actually shipped so I have no way of knowing that O2Amp actually shipped second pair of lenses. I waited two weeks, still no lenses.
I emailed O2Amp a third time on April 1, 2013-
“On Tuesday it will be a month since I ordered these lenses. I still have not received them. I am still very anxious to receive this order. If I pay for it would you ship them by a method that can be tracked so we can be more confident about their arrival? This household does quite a bit of online shopping. We’ve had five or six products delivered to this address since I ordered these lenses and there has not been a problem with any of them.
Please let me know how much it will cost to send them by a more secure method, I will gladly pay for the shipping.”
On April 2, 2013, since I had not heard back from O2Amp I sent another email-
“Did you receive the email I sent yesterday? What can we do to resolve this issue? I am serious about being willing to pay for a more reliable shipping method.”
The above is, essentially, what I emailed them today with the question “Can I, at the very least, get an acknowledgment that you have received my emails?”
It is, I suppose, possible that O2Amp is such a small company that their ’Sales Team’ is one person who is also the ’Shipping Department’, and that person is out with the flu and that is why I haven’t heard back from them.